Exchange & Return Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at care@gootipa.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at care@gootipa.com.
If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.
Gootipa will process your refund according to the following refund types
- Refund from returns – Refund is processed once your item is returned to the warehouse and QC is completed (successful).
- Refunds from cancelled orders – Refund is automatically triggered once cancelation is successfully processed.
- Refunds from failed deliveries – Refund process starts when the item has reached Gootipa’s warehouse. Please take note that this may take more time depending on the area of your shipping address.
The time required to complete a refund depends on the refund method you have selected. Once we have received your product (4-5 working days) and it has undergone a quality control (2 working days), the expected refund processing times are as follows:
| Payment Method | Refund Option | Refund Time |
|---|---|---|
| Debit or Credit Card | Debit or Credit Card Payment Reversal | 9-10 working days |
| bKash | Bank Deposit / Mobile Payment Reversal | 5 working days |
| Cash on Delivery (COD) | Bank Deposit | 4-5 working days |
| Gootipa Voucher | Refund Voucher | 1-2 working days |
Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for the next purchase even if the value of the order is smaller than the voucher value.