After sales support

We provide free repair of our products for up to three months from the date of sale. However, this offer will be void in case of massive damage. Clients will have to pay for services after warranty period. Gootipa will not bear any transport expenses to collect and deliver the repaired goods.

Return and Exchange

We only exchange products on certain conditions. Customers can ask for exchanges if they have issues with products and we oblige on certain conditions and a full payment of the service charge. However, Gootipa does not have a return policy.

Payment method

  • We use bKash, Nagad for mobile banking
  • We accept bank transfer
  • You can pay online via our trusted and verified payment gateway on our webshop
  • We accept card payment in our shop-in-factory point of sales.

Service hour

Office hour: 10 am- 6 pm; Weekdays: Saturday-Thursday

Product Care

Leather is a natural material and it may stretch. Don’t overfill your handbags, purse or wallet to keep its original shape. Wipe away dust and spots with a soft cloth or brush after use. Please follow the instruction to maintain your Gootipa bags:

  • Keep it in dry and cold places
  • If there is a stain, please rub with soft piece of cloths.
  • Don’t keep a leather bag in cupboard for long time, use it for few days and then preserve in dry places.


  • Q. Delivery inside Dhaka and payment?

    We deliver our orders inside Dhaka city area through Pathao courier service. You will receive it within 24-48 hours. You can advise the delivery person of your convenient time when contacted about the delivery.
    The following payment methods are available at Gootipa: Cash on delivery/bKash/Nagad.

  • Q. Delivery outside Dhaka and payment?

    We deliver our products outside Dhaka city area through Pathao or Sundarban courier, within 48-72 hours. We are able to deliver to your doorstep in some areas across country where we are able to commission Pathao. However, if we deliver through Sundarban courier service you may be advised to collect your parcel from the local counter office of the Sundarban courier.

  • Q. Delivery charge regular?

    Regular delivery charge: Inside Dhaka Tk 80 and outside Dhaka Tk 150-300.

  • Q. Delivery charge for heavy parcels?

    The delivery charge may go higher than the regular charge in case of a heavy weight or a large volume parcel.

  • Q. Delivery charge for urgent/express service

    We have a provision to provide you express delivery service by Pathao parcel service. Please note that the cost is subject to the estimation made by the service provider.

  • Q. Online payment

    We accept online payment by cards via SSL ecommerz and bKash.
    POS payment: We accept payment by card at the point of sale at our shop-in-factory.

    Our Bkash Merchant Number: 01610242685

    Our Nagad Merchant Number: 01610242685

    Available. Please contact us for details.

    Hotline: 01970242685 Email: